Your Behavioral Health Branch is available to you by phone and email during the current COVID-19 pandemic office closures. Our staff is currently working offsite to comply with OPM Max-telework requirements. Our work numbers are forwarded to us while we are teleworking so you can contact Behavioral Health staff directly.
Hours of Operation: Monday-Friday, 8:00am - 4:30pm.
You can reach us at the following phone numbers:
Behavioral Health Branch main number: 703-614-7204
Family Advocacy Program: 703-614-7204
24/7 Victim Advocate Hotline: 202-439-6038
New Parent Support Program: 703-614-7208/703-693-1160
Substance Abuse Program: 703-614-8961
Community Counseling: 703-697-8746
Military Family Life Counselor (MFLC) services: The MFLC is now available via phone at 703-414-9885 for telehealth counseling services. Virtual classes will also be available via the ZOOM platform. Please contact your MFLC at 703-414-9885 to request services or to arrange a virtual class. Please see attached list of available MFLC classes.
Please contact the Behavioral Health Branch Manager at 703-693-0643 or 571-205-5095 if you have questions about available resources or have difficulty reaching a provider.
Additional Telehealth resources are available through Military One Source at 1-800-342-9647 or https://www.militaryonesource.mil.
Marine & Family Program (MFP) office is available Monday – Friday only by phone or email. MFP Center is closed until further notice with all staff at 100% Telework.
EMERGENCY TELEPHONE NUMBERS
Behavioral Health Manager: 571-205-5095
Victim Advocate Hotline: 202-439-6038
The National Capital Area is a fast-paced, congested area with a high cost of living. As a result, Marines and their families may experience stressors related to transitions to new working environments, neighborhoods, schools, or post-deployment impact on relationships, family communication and reintegration. Licensed mental health professionals are available to assist families, couples, and individuals with the stresses of adjusting to a new environment. Relationship and interpersonal issues and other non-medical concerns are addressed in short-term individual, marital and family counseling for adults and children, and workshops for issues such as anger management, stress management and couples communication. The program also includes parent education and support, crisis intervention, domestic abuse and child abuse intervention and support, victim advocacy for victims of domestic violence, and treatment groups to address issues related to spouse and child maltreatment.
Programs within Behavioral Health include the Community Counseling Program (CCP), the Military Family Life Counselor (MFLC) Program, the Family Advocacy Program (FAP), which includes Victim Advocate services, the New Parent Support Program and Prevention and Education workshops and unit training, and the Substance Abuse Counseling program.
Program information, Command training, program briefs and support for unit or installation events are available upon request by calling the Behavioral Health Branch Manager at 703-693-0643, the Family Advocacy Manager at 703-693-3845, or the Substance Abuse Program Manager at 703-614-8961/62. Please call our main Behavioral Health Program phone number at 703-614-7204 or the program managers listed above for additional information about program services.
Individuals may contact the 24/7 Victim Advocate Hotline at 202-439-6038 for Domestic Violence information and support.
Video and Telephone Counseling - Now Available
Continue your progress at home so you can keep moving forward.
The Military and Family Life Counseling Program is here for you during the coronavirus disease 2019 pandemic. We now offer telephone and video non-medical counseling in addition to face-to-face non-medical counseling.
What can I expect from non-medical counseling?
Your Military and Family Life counselor can help with:
- Managing stress and changes at home due to COVID-19
- Adjusting to deployment and reintegration
- Preparing to move or adjusting after a move
- Strengthening relationships
- Managing problems at work
- Grieving the death of a loved one or colleague
Schedule an appointment with a Military and Family Life Counselor here
Call Military OneSource anytime, 24/7 at 800-342-9647 or visit www.MilitaryOneSource.mil
Getting the Most Out of Your Video Counseling Session
Continue your progress at home so you can keep moving forward.
The shift from face-to-face counseling to video counseling may take some getting used to at first. The following tips will help you feel prepared and ready to get the most out of your sessions.
Preparing for Your Session
- Try to find a quiet, comfortable and safe place free from clutter, noise and other distractions so you can focus on counseling.
- Take time to test your connection and equipment to be sure that everything is working properly.
- Arrange your camera so that your face and shoulders are centered on the screen. This way, you’ll be able to see each other’s facial expressions as you would during an in-person session.
- Organize your thoughts before your session and jot down a few issues you would like to discuss.
Call Military OneSource anytime, 24/7 at 800-342-9647 or visit www.MilitaryOneSource.mil to schedule a counseling session.
Frequently Asked Questions on Military and Family Life Counseling (MFLC) Telehealth services during the COVID-19 worldwide pandemic.
- What is telehealth?
The Department of Health and Human Services (HHS) defines telehealth as the “use of electronic information and telecommunications technologies to support and promote long-distance clinical healthcare.” Telehealth services provided by the MFLC program include telephonic, or counseling sessions on video platforms, ensuring continuity of care to our military community.
- What platform is used to provide telehealth services?
To protect privacy, all Military and Family Life Counselors utilize Zoom Healthcare business accounts to conduct non-medical counseling sessions. Zoom Healthcare is approved by the Department of Health and Human Services, and is Health Insurance Portability and Accountability Act (HIPAA) compliant.
- The media has identified vulnerabilities with the Zoom platform. How can I be sure that Zoom is secure and confidential?
In a telehealth environment, there are many factors to consider for confidentiality, such as location, means of communication, and platform security. Due to this, confidentiality is taken seriously to protect the participant’s privacy as best possible when choosing a platform.
To protect privacy, all MFLCs use Zoom Healthcare business accounts. Zoom Healthcare is Health Insurance Portability and Accountability Act (HIPAA) compliant and on the Health and Human Services list of compliant telehealth platforms.
Zoom Healthcare accounts are to apply any Zoom patches if vulnerabilities are identified. The accounts are encrypted for 3rd Party Endpoints (H323/SIP) and require Single Sign-On (SSO) authentication. In addition, many features have been removed in accordance to HIPAA compliance, such as the ability to sign in before the host, a participant having any controls of the meeting room or MFLC’s camera, recording on the device or Cloud, saving device/user information in login, and ability to transfer files. While participants are in the waiting room prior to a session, the MFLC host approves only authorized participants. Using the telehealth and the Zoom Healthcare platform are voluntary, and the participant can decline telehealth at any point prior to, or during the session.
- How do I reach my MFLC or CYB-MFLC?
Most Telehealth assignments are filled by the MFLC or CYB-MFLC that was providing face to face services prior to COVID 19. The same contact number can be used to reach your MFLC or CYB-MFLC. In addition, Military OneSource has a directory of all the MFLC and CYB-MFLC counselors worldwide. Contact Military OneSource at 800-342-9647 and they can provide the name and contact information for the MFLC assigned to your installation, Unit or school.
- Will the MFLC collect personally identifiable information during our session?
MFLCs do not share a participant’s information with others or Command, unless required by law.
Prior to the telehealth session, the MFLC will collect the participant’s email address to which the Zoom invitation will be emailed, and during the session, will collect location/address and contact number in case of a disconnection or in the event of a duty to warn/mandated report situation. If the participant refuses, the MFLC will inform the participant that the session will be terminated and provide a referral to Military OneSource that aligns to the desired level of anonymity.
All personally identifiable information collected by the MFLC will be immediately deleted at the conclusion of each session.
- Can Child and Youth Behavioral MFLCS (CYB-MFLC) provide telehealth sessions to youth?
Telehealth sessions involving youth ages 6 to 17 will be conducted by video technology only. Telehealth sessions for youth ages 13 to 17 must have a parent/guardian available at the start of each video session to give parental consent and maintain line of sight for the duration of the session.
While telehealth may not appropriate for children under the age of 5, services can be provided to the parent/guardian to address any parenting issues or additional concerns.